Shelter: Advice online survey

Thank you for visiting Shelter's advice online. We are always looking for ways to improve our website - and you can help us do this. We would really appreciate it if you could take the time to fill in this short survey and let us know what you think about the website and the information in it.

About Shelter's advice online
11. Is this your first visit to Shelter's advice online

Yes
No

12. How did you first hear about this website?
13. What is the main reason you visited Shelter's advice online?

To find out more about Shelter's services
To find housing information for myself
To find housing information for someone else
In a professional capacity, to give advice
To visit 'Know your rights' (advice for young people)
For research purposes
To browse
Other (please specify)

14. Which of the following best describes the sort of information you were looking for?
15. Did you find what you were looking for?
16. For each of the statements below, please indicate whether you agree or disagree.

	Agree	Neither agree nor disagree	Disagree
I feel more confident about being able to deal with my housing issues
I have a better general understanding about housing issues
I know more about how to avoid housing problems in the future
I feel better about my situation

17. Do you intend to take action as a result of using this website?

Yes
No
I'm not sure

18. If yes, what do you intend to do? (You can choose more than one option.)

Visit another website
Contact another Shelter service
Contact another agency
Use a sample letter or something else I've downloaded
Use the information when dealing with my landlord
Use the information when dealing with the council
Pass the information on to someone else
Use this site again if I need to
Other (please specify)

19. If you don't intend to take any action, why not?

I don't have a problem just now
I need more information
There doesn't seem to be anything I can do
I need someone to help me
I don't feel confident to do anything – it all seems too hard
Other (please specify)

20. Overall, what do you think of Shelter's advice online website?

Very useful - I'll visit again
Quite useful - I may visit again
Average - may or may not visit again
Not very useful – probably won't visit again
Not at all useful - won't visit again

21. Would you recommend this website to someone else?

Yes
No (if not, why not?)

22. Have you any suggestions of ways in which Shelter's advice online can be improved, or any other comments you'd like to make?

Can you help us?
Over the next year, we are planning to do some more detailed research about the advice pages on Shelter's website. If you would like to help with this research by talking to us about whether this site was useful to you, please leave your telephone number (and email address) below.

We will only call you to ask about how you used our website. We will not pass your details on to anyone else or use them for any other purpose.

Name:
Telephone:
Email:

Thank you for taking the time to complete Shelter's advice online survey. Your feedback will help us improve these web pages.